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Customer Service

Shipping & Delivery

Whether you are a newcomer learning your way through the world of Sofrus or a seasoned Sofer with years of
experience under your quill, we understand your wanting to obtain what you need in the most
efficient, hassle free manner possible.
If we have your ordered items in stock, we will send them out at the earliest opportunity, usually
within one or two days. If your items are out of stock we will notify you via email. We will ship them
as soon as we get them; allow approximately 2-3 weeks for delivery of out-of-stock items.

Please notify us via email of any special delivery instructions.

Privacy & Security

This privacy notice discloses the privacy practices for www.merkazhasofrim.com.

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to facilitate doing business with you.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

If you feel we are not abiding by this privacy policy, you should contact us immediately via the the phone number or contact form displayed on this website.

SECURITY

Use this site with confidence.
We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing — so you can buy online with confidence.

If you have additional questions regarding security at www.merkazhasofrim.com, please e-mail us, including your name and mailing address, at info@merkazhasofrim.com.

Your financial information is safe.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately. In addition, we employ an outside company to audit our security and make sure it is trustworthy.

Your transactions are secure.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page.

We provide up-to-the-minute security.
We display this site security seal , so you can verify the security and authenticity of www.merkazhasofrim.com and be sure your transactions are being backed by the strictest online security available.

Returns & Replacements

We guarantee all products sold on this site.

If your order contains the wrong item or wrong number of items, or if the items received are damaged in
any way, you can return them. Please let us know no later than two days from when your
order was received by filling out the return form on the returns page. You must include all information requested.

We cannot process exchanges at this time. If you would like to exchange anything, please return the
original item for a refund and re-order the alternate item.

Conditions of Use and Disclaimers

When you use this website, you are automatically agreeing that both your access to the site and your use of it are subject to the terms and conditions of this notice, which may change at any time and also subject to all applicable laws. Your use of this site is undertaken at your own risk.

Copyright
All text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations - both individually and as they are compiled on this site - are the sole property of Merkaz Hasofrim, Inc. You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with merkazhasofrim.com. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.

Errors or Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Updating Account Information

If you would like to change any the details of your account you will need to enter your email address and password. Once you have successfully signed in, you may make any necessary updates and changes. If you don't know your password, you may click the "Forgot Password" link to get an email which will let you reset your password.
All product photos and illustrations on this website are the sole property of Merkaz Hasofrim. Usage of these images without the express permission of Merkaz Hasofrim constitutes an infringement of property rights. Violators will be prosecuted.